Filing A Complaint with the Board

NOTE: Please read all of the information below before completing your "Affidavit and Complaint" form.

Download "Affidavit and Complaint" form

To submit a complaint with the Board you must submit a “Affidavit and Complaint” form (see link above).  It may be necessary to contact you for verification of information during our investigation, so if you are not reachable by phone during the day please include a evening phone number and the best times for you to receive a phone call.

When you submit your complaint please include all relevant information so the Board and thoroughly investigate your complaint.  Some examples of helpful information include: a copy of the death certificate, a copy of the obituary that indicates the print date and name of the newspaper, any information provided by the funeral home which includes billing statements, authorization to embalm, etc.

The filing of a complaint does not exempt the consumer from paying an outstanding bill with a funeral home. Failure to pay any money owed by the set payment deadline may result in interest being accrued. The filing of a complaint has no affect on a payment deadline.

The Complaint Process

Step 1) We receive your “Affidavit and Complaint” in our office.
Step 2) You are notified that your complaint has been received by our office.
Step 3) Our staff conducts an investigation and produces a  Investigative Report.
Step 4) The Board Investigative Committee reviews the Investigative Report to determine if any possible violations of the Kansas Law have occurred.
Step 5) The Investigative Committee makes the appropriate recommendations to the Board at one of our quarterly  Board Meetings.
Step 6) The Board determines if a hearing is warranted and notifies the appropriate parties.
Step 7) If violations are found, a hearing will be scheduled with the licensee based on the provisions of the Kansas Administrative Procedure Act. It is possible that the complainant will need to appear at this hearing. You will be notified well in advance should your presence be required.

Please note that the Board meets on a quarterly basis in January, April, July and October. As a result the complaint process may take three months or longer so we ask for your patience. This process allows our agency to protect the health and welfare of all Kansas funeral home consumers.

The Board's Authority

The Board has the legal authority to revoke, suspend or censor the licenses that they regulate.

The Board has the regulatory authority to determine the manner in which funeral home pricing structures are displayed and distributed. The Board does not have the legal authority to set the pricing  for individual funeral services or merchandise.

Complaints dealing strictly with overcharging or issues involving cemeteries should be filed with the Consumer Protection Division of the Kansas Attorney General's office as the Board does not have authority over those issues.